The most common reasons are the following:
No licenses are available.
Required information is missing.
The email address already exists.
The selected site or department does not exist.
Check your available license count before attempting to add additional users.
You can follow the complete guide how to add user: https://support.tolearn.academy/support/solutions/articles/1120000051638-how-group-leaders-added-to-site-and-how-to-add-new-users
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