Knowledge base

FAQs (1)

Find quick answers to the most frequently asked questions about Tolearn Academy, including account access, passwords, licences, courses, certificates and common platform features.

General FAQs (64)

Can a questionnaire be closed before the closing date?
Can a site leader view users from other sites?
Can I change the group name?

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Knowledge Base (8)

Browse through our collection of articles, user guides and FAQs.

Getting Started (6)

Getting started with tolearn
How to contact support
How to use the group leader dashboard

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New Starters & Employee Lifecycle (4)

How to edit user details and course access?
How to remove, archive or delete a user
How to add multiple users using csv upload

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Traning Matrix (3)

How group leaders added to site and how to add new users
How to filter training matrix data
How to read the training matrix table?

Organization Management (3)

What is a group and how does it work?
What are sites and departments?
What are teams and how are they used?

Reporting & Audit Readiness (3)

How to export reports?
How to prepare for a training audit?
How to monitor training compliance?

Food Safety Culture (4)

How to manage food safety culture questionnaires and results?
How to launch a food safety culture questionnaire?
How does the food safety culture maturity report work?

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Courses and Learning (3)

How to find and download certificates?
How to access, complete and track your courses?
How does course access work?

Others (8)

How to purchase and access an E-Learning course
How to purchase and send E-Learning courses to other people?
What's the difference between E-Learning courses, events and training courses?

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