Why is my course completion not updating?

Course completion is normally updated automatically once all course requirements have been successfully completed.

If your completion status is not updating:

• Ensure all course modules have been completed.

• Confirm that any required assessments or quizzes have been passed.

• Refresh the page and log back into your account.

• Allow a short period for the completion record to update.

If the course still shows as incomplete after these checks, please contact your administrator or support team and provide:

• Your name

• Email address

• Course name

• Screenshot of the issue (if available)

This will help the support team investigate the issue more quickly.

Note: In some cases, course completion may not update correctly due to a technical issue or an incomplete activity within the course. Support can review the completion records and advise further.