Course access controls which courses are available to each user on the platform. This allows group leaders and site leaders to ensure that users only see and complete the training that is relevant to their role.

If you cannot see a course that you expect to have access to, or if you need to manage training access for your team, this article explains how course access works and how it can be managed.

How Course Access Works

Course access is controlled by the Group Leader.

When a Group Leader purchases courses through the platform, those courses become available to their group. The Group Leader can then decide which users should have access to each course.

This means:

• Not every user will automatically see every available course.

• Users only see courses that have been assigned to them.

• Different users within the same organisation can have different course access.

• Course access can be updated at any time by the Group Leader or, where applicable, a Site Leader.

This allows organisations to provide role-specific training and avoid users completing courses that are not relevant to their responsibilities.

Purchasing Courses

Before a course can be assigned, it must first be purchased.

Group leaders can purchase courses through the platform's pricing page. Once purchased, the courses become available within the group's training package and can then be assigned to users.

After purchase, the Group Leader controls who receives access to each course.

Assigning Courses When Creating Users

When a group leader creates a new user account, they can choose which courses that user should have access to.

During the user creation process:

1. Create the user account.

2. Select the courses that should be available to that user.

3. Save the user.

The user will then see only the selected courses within their Courses page.

This process can be used for:

• Subscribers

• Site Leaders

• Other users within the group

For example:

A production operator may only need access to:

• Level 2 Food Safety

• Allergen Awareness

• HACCP

While a manager may additionally require:

• Root Cause Analysis

• Understanding Food Safety Culture

• Health & Safety courses

Each user can therefore receive training appropriate to their role.

Updating Course Access for Existing Users

Course access is not permanent and can be changed whenever required.

If a user's responsibilities change, the group leader can edit their account and update their course access.

For example:

• A user receives a promotion.

• A user moves to a different department.

• Additional training becomes required.

• Certain courses are no longer needed.

The Group Leader can simply edit the user and adjust the assigned courses.

Once saved, the user's Courses page will update to reflect the new access permissions.

Site Leader Course Access Management

Site leaders may also have course access assigned to them by the group leader.

Just like subscribers, Site Leaders only see the courses that have been allocated to their account.

The group leader can:

• Grant additional courses.

• Remove courses.

• Update access when responsibilities change.

This ensures that Site Leaders receive the appropriate training for their position while maintaining control over training allocation across the organisation.

My Course Access Page

Group Leaders have access to a dedicated My Course Access page.

This page allows the group leader to control which purchased courses are displayed on their own Courses page.

To update course visibility:

1. Open the My Course Access page.

2. Tick or untick the required courses.

3. Click Update Course Access.

4. Return to the Courses page.

Only the selected courses will be shown.

This feature is useful when a group leader has access to many courses but wants to focus only on the courses that are currently relevant.

Why Can't I See a Course?

If a course is missing from your Courses page, the most common reason is that it has not been assigned to your account.

Possible reasons include:

• The course has not been purchased for your group.

• The course has not been assigned to your account.

• Your course access has been updated.

• The course has been removed from your allocated training package.

If you believe you should have access to a course, contact your group leader or site leader for assistance.

Course Access and Course Progress

Changing course access does not automatically complete a course.

Users must still:

1. Launch the course.

2. Complete all lessons.

3. Complete any required quizzes.

4. Meet the course completion requirements.

Only then will the course move to a completed status and become eligible for certification where applicable.

Best Practice for Managing Course Access

To keep training organised and relevant:

• Assign courses based on job role and responsibilities.

• Review course access regularly.

• Remove courses that are no longer required.

• Add new courses when responsibilities change.

• Ensure mandatory training is assigned to all relevant users.

• Periodically review user access to maintain compliance requirements.

Proper course access management helps ensure that users receive the right training while keeping the learning experience focused and easy to navigate.