How to contact support

We are committed to providing timely assistance whenever you need help using the platform.

If you experience an issue, have a question, or require guidance on any platform feature, there are multiple ways to contact our support team.

Raising a Support Ticket

The quickest way to request assistance is through the support widget available throughout the platform.

Simply click the floating support button and submit your request. Providing as much detail as possible, including screenshots where relevant, will help our team investigate and resolve your issue more efficiently.

Support tickets allow our team to track, manage, and respond to requests in an organised manner.

Contacting Support by Email

You can also contact the support team directly by email: support@tolearn.academy

When contacting support, please include:

• A clear description of the issue.

• The steps taken before the issue occurred.

• Any error messages received.

• Screenshots or additional information where applicable.

Providing detailed information helps us resolve issues more quickly.

Before Contacting Support

Before raising a ticket, you may wish to:

• Review platform documentation.

• Check available help articles.

• Confirm that you have the required permissions for the task you are attempting to perform.

• Verify that your internet connection and browser are functioning correctly.

Our Commitment

Our support team aims to respond to requests as quickly as possible and will work with you to resolve technical issues, answer platform questions, and provide guidance on platform functionality.

We are here to help ensure you get the most from your platform experience.