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General FAQs (64)

Find quick answers to the most frequently asked questions about Tolearn Academy, including account access, passwords, licences, courses, certificates and common platform features.

Why can't I add more users when licences are available?

Modified on Fri, 24 Jul at 11:09 AM
Why can't I launch a new questionnaire?

Modified on Wed, 15 Jul at 2:21 PM
Why can't I see a certificate?

Modified on Wed, 15 Jul at 2:07 PM
Why can't I see a QR code option?

Modified on Wed, 15 Jul at 2:15 PM
Why can't I see a user in the Training Matrix?

Modified on Wed, 15 Jul at 2:02 PM
Why can't I see the Maturity Report or Average Report?

Modified on Wed, 15 Jul at 2:22 PM
Why can't I start a course?

Modified on Wed, 15 Jul at 2:21 PM
Why didn't the welcome email arrive?

Modified on Wed, 15 Jul at 2:13 PM
Why do some features look different from the help articles?

Modified on Wed, 15 Jul at 2:23 PM
Why does a course status appear incorrect?

Modified on Wed, 15 Jul at 2:03 PM

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